Lottery Policies | HRI Weekly Lottery

The Charity is committed to protecting the privacy of participants. Personal information that is collected from participants is used lawfully in accordance with the Data Protection Act 1998. As well as processing your Lottery entries, the Charity may also use your information to notify you of activities and/or events organised by the Charity which may be of interest to you. In providing your information to the Charity, you consent to the Charity using your information for these purposes. If you do not wish the Charity to contact you in this way, please write to us at:

The Heart Research Institute (UK),
PO Box 1127

Maidenhead
Berkshire
SL6 3LN

The Heart Research Institute (UK) is registered with the Gambling Commission to operate the lottery under licence number 000-005178-C-100803-001. This licence is issued under Part 5 of the Gambling Act 2005. The person responsible for this lottery is Paul Monkhouse.

The Laws of England and Wales shall govern the interpretation and/or enforcement of these Rules the Charity and all participants hereby submit to the exclusive jurisdiction of the English courts.

Responsible Gambling

Participants are encouraged to gamble sensibly. Please read our Responsible Gambling Policy or visit the Gamble Aware website www.begambleaware.org for more information on Problem Gambling.

The Heart Research Institute (UK) is a member of the Lotteries Council and/or contributes to the Responsible Gambling Trust which is committed to minimising the level of problem gambling and gambling-related harm.
If you have a problem with gambling or someone you know needs help or advice please visit the Gamble Aware website at www.begambleaware.org or call Freephone 0808 8020133.

Complaints

Any complaints regarding our lottery can be made by contacting our dedicated supporter team at:

The Heart Research Institute (UK),
PO Box 1127
Maidenhead
Berkshire
SL6 3LN

or by calling 01628 201284 between 9am and 5pm Monday to Friday

We will respond to initial complaints and queries within 4 days of receipt of the complaint.
If the complaint is not satisfactorily resolved, the matter will be escalated appropriately.

Every complaint will be taken seriously and fully considered by The Heart Research Institute (UK) and its ELM in order that a satisfactory resolution can be achieved.

In the event that a satisfactory outcome can still not be reached, in accordance with the agreed protocol arranged on behalf of members by the Lotteries Council the matter will be referred to The Independent Betting Adjudication Service (IBAS), PO Box 62639, London, EC3P 3AS, 02073475883, adjudication@ibas-uk.co.uk which acts as an impartial adjudicator on disputes that arise between gambling operators and their customers.

The player will be provided with IBAS referral details.
The outcome of IBAS intervention will be reported to the Gambling Commission

The decision made by IBAS will be final and binding.

Fair and open draws policy

All draws are conducted at the External Lottery Manager’s premises in plain sight of individuals that ensure the draw meets its obligations.
Draws are conducted at random using a random number generator.
Draw results and winners are published on the lottery website and winners’ information is also available on request.
Game rules and terms and conditions are published online. A copy of the rules and terms and conditions is also available on request.
The Heart Research Institute (UK) has robust procedures in place to ensure that the money donated to the charity is used for its charitable purposes.

Law and disorder policy

The Heart Research Institute (UK) will refuse to be associated with any proposed lottery scheme or other gambling Activity that may breach the law.
The Heart Research Institute (UK) will refuse to contract with any contractors or agents who The Heart Research Institute (UK) suspects may be associated with any potential or actual criminal activity.
The Heart Research Institute (UK) will require suppliers and contractors to ensure that all staff and contractors who are likely to be engaged with The Heart Research Institute (UK) to obtain relevant references.
The Heart Research Institute (UK) will monitor their staff and self-employed agents on an ongoing basis, particularly regarding their direct or indirect association with criminal activity.
The Heart Research Institute (UK) only uses gambling software (a Random Number Generator (RNG)) produced by CFP Lottery and Raffles Ltd which has been approved by the Gambling Commission.
The Heart Research Institute (UK) will ensure that it reports any actual or suspected criminal activities to the police.
The Heart Research Institute (UK) will expect that any suppliers or consultants who are associated with their lottery and or raffle will report any potential and actual criminal activities to The Heart Research Institute (UK) as soon as possible.
The Heart Research Institute (UK) will expect that any suppliers or consultants who are associated with their lottery and or raffle will cooperate fully with the police and Gambling Commission should any actual or suspected criminal activities arise.

The Heart Research Institute (UK) will only conduct its lotteries with a registered External Lottery Manager. The External Lottery Manager will:

keep a record of all entries sold.
provide information for any police checks of a Lottery Ticket seller that may be carried out ensuring they are able to provide address details and details of any monies sent in for tickets received.
operate from a secure premises, with fire safes in situ, and contractors such as G4S.
process all entries and handle all monies received for a lottery. All monies paid directly to The Heart Research Institute (UK) lottery and raffle bank account.

The Heart Research Institute (UK) has robust procedures in place to ensure that the money donated to the charity is used for its charitable purposes, primarily to fund ground-breaking breast cancer research across the UK and Ireland.

Responsible gambling/problem gambling policy

The Heart Research Institute (UK) has put in place the following procedures to encourage people to gamble responsibly and seek help should gambling become a problem:

The Gamble Aware website address is included on all tickets and entry forms to lotteries as well as our website address that includes information on gambling.
Information is displayed on our website encouraging people to gamble responsibly and recognise the signs of problem gambling. We also include the Gamble Aware helpline and website details for people to refer to should they need further help.
There is a limit on the number of weekly lottery entries that can be bought by an individual.
Players can request a self-exclusion from our database for further addressed lottery mailings including post, telephone, email and SMS. All self-exclusion requests along with the date of the request will be captured on the record by The Heart Research Institute (UK) and will be in place for a minimum of six months. All reasonable steps will be taken to prevent any self-excluded individuals participating.
Self-exclusion can be requested by contacting customer services or through an automated process using remote communication.
Self-exclusion flags will be added to the database within 2 working days of receipt. A record of card numbers to be excluded will also be kept where this is possible and complies with other legislation.
Staff are trained on self-exclusion and will signpost counselling and support services.
To stop receiving unaddressed mail delivered by your postman, visit the Royal Mail website (link is an external)
Self-excluded customers will have any accounts closed and funds returned to them.
Where customer behaviour indicates problem gambling they will be contacted by our External Lottery Manger’s Supporter Contact Team under supervision of senior management and will follow procedures for this contact.
A restriction of 5 lottery per customer will be in place unless customer interaction occurs. Interactions will be recorded and where the entries are purchased beyond the limit, records will be kept for 3 years.
All relevant sources of information will be used to identity customers at risk of problem gambling.
Relevant staff will be given appropriate guidance for interaction with customers demonstrating signs of agitation, distress, intimidation, aggression or other behaviours that may inhibit customer interaction.

Self-Exclusion

Customers can request self-exclusion from The Heart Research Institute (UK) Lotteries if they have a gambling problem. Their details will be held on a log within 48 hours of receiving a self-exclusion notice and they will be refused entry and excluded from all Lottery promotional marketing for a minimum period of 6 months and up to 5 years.
Customers can decide to enter into a self-exclusion agreement immediately or if they wish to consider the self-exclusion further, the customer may return at a later date to enter into self-exclusion.
The Heart Research Institute (UK) will not market the Lottery to anyone on their self-exclusion log for a period of 7 years after the end of the self-exclusion period unless the customer takes positive action to gamble again within this 7 year period.
If an individual wishes to extend their self-exclusion period, they may do so by contacting The Heart Research Institute (UK) direct.
Where a customer makes a positive request to begin gambling again during the 7 year period following the end of their initial self-exclusion, the customer will be given a 24 hour cooling off period before any promotion of the lottery or entry into the lottery is made accessible to them. Contact must be made via phone or in person
Supporters can ask to be excluded by contacting the helpline number 01628 201284 or complete out online self-exclusion form.

Protection of children and the vulnerable

The following procedures are in place to prevent under-age players from participating in lotteries:

The External Lottery Manager will ensure that the design, appearance and play styles of lottery does not have particular appeal to young people.
On all data lists used for the promotion of lotteries all persons under the age of 16 will be excluded.
Within the Terms and Conditions of play which can be accessed by the player it clearly states that any person who falsifies their age will automatically forfeit the right to a prize, thus discouraging participation.
Any player who is found to be less than 16 years of age will have any monies paid in relation to the lottery returned to them.
For individuals who have paid online or over the telephone with a debit card, a search may be undertaken with a third party for the purpose of verifying that they are aged 16 or over.
Where possible we check our database to ensure persons are above the legal age limit before data is supplied for the use of the lottery.
Any portals for remote customers will carry a warning before chances are purchased stating that underage gambling is an offence. Customers will then be required to confirm they are of legal age.
The Age Verification system will be reviewed regular and we will implement all reasonable improvements that may be made as technology advances and information improves.
All relevant staff will be trained on the use of age verification procedures.
Website will permit filtering software to restrict the access to relevant pages.
In the event that a request to cease mailing lottery packs is received from a vulnerable person’s carer, we will remove their details from our mailing database immediately. If the person has been sent a lottery pack as a result of their details being supplied to us through a cold list, we will advise the carer of how to have that person’s details removed from the list owner’s mailing records too.

Do Not Contact

The following procedures are in place to prevent play by vulnerable people from participating in the weekly lottery:

Our self-exclusion and Do Not Contact policies form part of our full policies and procedures which will be available to all players and not just problem gamblers via the website.
The Heart Research Institute (UK) and the External Lottery Manager will cease any promotional activities if notice is received from an authorised representative of a vulnerable person and suppress their details in all databases.
Where Lottery tickets are being sold in retail, on a private site or door to door, we will encourage the maintenance of a Do Not Contact register for those considered incapable of making an informed decision about purchasing a ticket.